Privacy Policy | My-Op

General

This document is an electronic record in terms of the Information Technology Act, 2000 ("IT Act") and rules there under, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Website / Web Application. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms and Conditions / Terms of Service ("Terms" / TOS / Website / Web Application Terms) read with the privacy policy, disclaimers, rules of My-op as may be posted on this Website / Web Application, having domain name www.myop.com , from time to time, shall govern your use / access of the Website / Web Application, ("Website / Web Application"), its related content, sites and hyperlinks owned maintained and operated by MY-OP. and or its Affiliates and the domain name is owned by one of its Affiliates. These Terms applies to all Users of the Website / Web Application.

By impliedly or expressly accepting these Terms, privacy policy, you also accept and agree to be bound by rules, policies and Terms of My-op as posted on this Website / Web Application from time to time and corresponding hyperlinks if any. If you do not agree to be bound by the TOS, please do not access this Website / Web Application or avail any Services provided through this Website / Web Application.

Changes to the Website / Web Application Terms

We may change, modify, amend or update the Website / Web Application Terms from time to time by publishing an updated version on the Website / Web Application. By continuing to use the Website / Web Application you will be deemed to accept the updated Website / Web Application Terms and agree to be bound by them.

DEFINITIONS

For the purpose of this TOS,

  • • "Affiliate(s)" shall mean with respect to My-Op, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with My-op including its subsidiaries and associate companies.
  • • "Agreement" means the Terms and Conditions/ Terms of Service, as detailed herein including all schedules, appendices, annexures, privacy policy, Disclaimer and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.
  • • "MY-OP"/ "we"/ "us"/ "our" shall mean MY-OP, having its registered office at and or its Affiliates, service providers, successors and assigns, wherever the context applies.
  • • "Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, art work and computer code collectively.
  • • "Product(s)" shall mean
  • • "Seller(s)" shall mean the entities including manufacturer of the products which sells the products to the User directly thought the MY-OP.com Website / Web Application.
  • • "Sellers Policy / Terms and conditions" shall mean the terms and conditions or policies that governs the purchase of products from the Seller and Buyer agrees to comply the terms and conditions or policies by accessing that products.
  • • "Service(s)" shall mean all services that MY-OP provides to its subscribers through this Website / Web Application including but not limited to bill payment and any other value added services.
  • • "You"/ "User" shall mean the end user accessing the Website / Web Application, its contents and or using the Services offered through the Website / Web Application.
  • • "Website / Web Application" means the Website / Web Application operated by MY-OP (www.my-op.com), or its Affiliates, which provides information related to various Services of My-op to the subscribers or any prospective customers and enable them to avail the Service(s) as may be provided through the Website / Web Application from time to time etc.

Registration

In order to avail the Services through the Website / Web Application, you are required to register on our Website / Web Application, which may involve without limitation, setting up of a profile, providing you’re my-op ID / username and password, your name and other personally identifiable information. However you may be able to lodge a web based complaint, feedback or suggestion, by filling the necessary information and without registration. We may access your request you to enter other details such as email id etc. You will be solely responsible to ensure confidentiality of your username or passwords or account with the Website / Web Application. By registering you hereby grant consent for contacting you via telephone or email based on the information furnished by you either by us, or our Affiliates or third parties nominated in this regard for providing better services or for promotional activities related to the Services. You agree that the basic customer information, personally identifiable information, provided by you are true, complete and accurate, and agree not to submit any particulars which are false or any information you do not have any right or authority to provide. You are solely responsible for maintaining the confidentiality and security of all activities that occur on or through your access of the Website / Web Application. We do not collect any information from minors. In order to use and or register with the Website / Web Application you must be 18 (Eighteen) years of age or older. As a user of this Website / Web Application, you are also allowed to access and view the contents of the Website / Web Application, without registration. However in order to serve you better, we have provided an option to register interest in the Products and or Services, by submitting your first name, last name and telephone number and email id. by submitting the details as above, you hereby grant consent for contacting you via telephone or email based on the information furnished by you either by us, or our Affiliates or third parties nominated in this regard. Our team will contact you with necessary details if you have registered your interest in the Website / Web Application.

Price and Payment Policy

For the Services which are on chargeable basis My-op may offer you multiple payment options online for availing the Services. However my-op reserves its right to add or delete any mode of payment without any prior notice. The Service(s) are offered and made available only to users who are subscribers of digital services of My-op, and or, to users who have the necessary authorization for making payments through or in connection with the use of the Service(s) at the risk and responsibility of such subscribers. If you are not such a user, please discontinue the registration process and use of the Services immediately.

The sale and distribution of Product(s), will be through My-op. The Services will be provided by MY-OP.

The online payment mode includes credit cards, debit card, net banking, etc. We accept payments made by most of the major credit/debit cards issued in India. Acceptance of card payment is at the sole discretion of My-op. However, My-op reserves its right to deny acceptance of card payment without any prior notice. We don't accept internationally issued credit/debit cards and certain cards issued by banks in India too.

While availing any of the payment method(s) available on the Website / Web Application, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • • Lack of authorization for any transaction/s, or
  • • Exceeding the present limit mutually agreed by you and your issuing bank, or
  • • Any payment issues arising out of the transaction, or
  • • Decline of transaction for any other reason/s

My-Op will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy. My-Op will not be responsible for any transactions you make for using any portion of the Service(s). All claims and complaints for any failed or incorrect transactions must be directed to our payment processing partners and/or your bank (as the case may be).

My-Op reserves its right to change the price of any Service(s), tariff plans, in the Website / Web Application any time without any notice, however in compliance with all applicable laws. All payments made against the purchases of Service(s) on Website / Web Application by you shall be in Indian Rupees only. Website / Web Application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website / Web Application.

You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid credit card details to carry out a transaction on the Website / Web Application. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

MY-OP reserves the right to impose limits on the number of transactions which MY-OP may receive from an individual valid credit / debit / valid bank account and reserves the right to refuse to process transactions exceeding such limit.

You acknowledge that My-op will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond the control of My-op.

No unlawful, infringing or offensive activity

Your use of this Website / Web Application / web application is in compliance with all the applicable laws including but not limited to Information Technology Act, 2000 and the Rules made there under. You must not post/transmit or enable another person to post/transmit via the Website / Web Application any information or material or otherwise use the Website / Web Application for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any applicable laws. This Website / Web Application or any Services under this Website / Web Application are accessed via the World Wide Web, which is independent of the Website / Web Application. Your use of the World Wide Web is solely at your own risk and subject to all applicable laws and regulations. We have no responsibility for any information or service obtained by you on the World Wide Web.

No viruses or other interference

You must not transmit or enable another person to transmit via the Website / Web Application any virus or other information or material or otherwise use the Website / Web Application in a way which:

  • • tampers with, hinders the operation of or makes unauthorized modifications to the Website / Web Application;
  • • inhibits any other user from using the Website / Web Application;
  • • defames, harasses, threatens, menaces or offends any person; or
  • • contains obscene, indecent, inflammatory or pornographic material or

material that could give rise to civil or criminal proceedings.

Termination or suspension of your access

We may suspend or terminate your account or access to all or any part of the Website / Web Application at any time, if you breach this Terms and Conditions of the Agreement / TOS, in our reasonable opinion or at our discretion for any reasons as we may think deem fit.

Exactness / Accuracy not guaranteed

We have made significant efforts to accurately display the details of Services, colours that appear on this Website / Web Application. However, we do not warrant/guarantee the content of this Website / Web Application is accurate, complete, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, displayed on this Website / Web Application.

Content / Feedback that you submit to the Website / Web Application

We may allow you to post your experience or feedback in respect of the Services or your user experience with this Website / Web Application, via the Website / Web Application ("your content"), for which you should be registered with the Website / Web Application. You confirm that the particulars posted by you are true and correct information and shall not belong to any third party or fictitious names. For your content, you hereby grant us, a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, adapt, publish or communicate to the public your content for the purposes of our business, and the right to sub-license those rights to others or our Affiliates. You also consent to any act or omission that would otherwise infringe any of your rights (including your moral rights) in your content. You warrant that you have the right to grant the above license and that our exercise of the license rights above will not infringe the intellectual property rights of any third party, and neither the content is defamatory nor it will breach any law. We may monitor or review your content, and may make minor edits for the limited purpose of correcting spelling or any grammar errors, but we are not obliged to do so. We may also alter or remove any of your content at any time, for any reason including for operational integrity of our Services.

Intellectual Property

All intellectual property rights in this web site, design, text, graphics, applications, software, underlying source code and all other aspects belong to us and or our Affiliates.

Copyright:

All Content included on the Website / Web Application, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of My-Op, its Affiliates or its content suppliers and is protected by the appropriate Intellectual Property Laws.

Trademarks:

The trademark ‘My-Op’, its logo, trade mark ‘My-Op’, its logo, and other Services Marks and logos owned by and/or licensed to My-op and/or its Affiliates. There will be certain trademarks of Third parties whose products are made available on the Website / Web Application, these marks are used for representation purposes only and My-op does not claim any rights over these trademarks.

Intellectual Property Claims:

My-op, its Affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns and we will try and answer your concerns.

No part of this Website / Web Application including audio and video excerpts, may be reproduced, adapt, modified or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior permission.

Links

The Website / Web Application provides links to various Website / Web Applications, applications, services, for your convenience only and we have no control over the linked Website / Web Applications and or applications. Some of the links may be related to the Website / Web Applications, applications / Services provided by our Affiliate(s). We do not maintain, sponsor or recommend any third party Website / Web Applications, though the Website / Web Application may contain advertisements. We do not assume any responsibility for them or their content or accessibility. In particular, we shall not be liable for any infringement of intellectual property rights of any person, or any information or opinions on third party Website / Web Applications. Your use of those linked sites, mobile software applications, and services are subject to the terms of use and Privacy Policies of each such Website / Web Application(s), applications and or service(s) (in addition to this Agreement and the Privacy Policy).

Information Security

We are committed to safeguard the security and confidentiality of any information you provide to us. We understand that you accept the inherent security implications of providing information over the internet or world wide web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.

Indemnity

You agree to indemnify us, our Affiliates or and other persons involved in the creation of this Website / Web Application for all damages, losses and costs (including legal costs) which arise out of or relate to your use of this Website / Web Application or any acts committed by you in violation of applicable laws and this Agreement. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breach of this Agreement.

Limitation of Liability

In no event My-op including affiliates and their respective owners, directors, officers, agents, shareholders and partners shall be liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the Website / Web Application whether based on warranty, contract, tort or in any other means or action.

No waiver for breaches

If we do not act in relation to a breach of the Agreement by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.

Redressal of Grievance

  • • Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
  • • Providing your contact information including email, address, and telephone number where you can be contacted if required.
  • • Giving a declaration cum undertaking along with necessary documents establishing you: o as the rightful owner of the content to be disabled / affecting you prejudicially, o as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden, and also stating that My Op, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests
  • • You may forward your request / complaints to Grievance Officer.
  • • Contact: Email:

Governing Law and Jurisdiction

If a dispute arises regarding these terms of use, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of courts in Ahmedabad, India.

Disclaimer

My-op is only facilitating / providing platform vide giving access to my-op.com to the Users to communicate or transact with one another and does not sell the products. The products are sold by the concerned Seller using my-op.com Website / Web Application and therefore the User are advised to check the terms and conditions of the Seller prior to buying the products and shall have recourse against the seller for any breach of conditions, representation or warranties by the Sellers or manufacturers of the products as provided in the terms and conditions of the purchase accepted by the buyer and My-op expressly disclaims any and all responsibility and liability in that regard. In no event My-op will shall be liable for any information, content, materials, products or services available through this Website / Web Application.

To the maximum extent permitted by law, we disclaim all liability for any errors or omissions contained in this information or any failure to update or correct this information and the Services by this Website / Web Application which is on "as-is" and "with all faults and risks basis" and without warranties of any kind, to the maximum extent permitted under laws, we disclaim all warranties whether express or implied including merchantability, fitness for a particular purpose, noninfringement or that use of the Services will be uninterrupted or error-free. As a user of this Website / Web Application, you should make your own enquiries before entering into any transaction on the basis of or in My-op upon the content. To the extent permitted by law, we and our employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or My-op upon the content whether or not this is caused by a negligent act. We expressly reserve the right, in its discretion, to suspend, change, modify, add or remove portions of the Website / Web Application and to restrict or terminate the use and accessibility of the Website / Web Application without any prior notice. If any provision of this Disclaimer is invalid or unenforceable, such will not render all terms unenforceable or invalid but rather the terms will be read and construed as if the invalid or unenforceable provision(s) were not contained therein. Any other Product(s), Service(s) and company names mentioned herein may be trademarks, service marks or trade names of their respective owners. Your access to this Website / Web Application should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the Website / Web Application without the prior written consent or the third party owner thereof.

My-op, All rights reserved